Under the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act 2025, you have the right to complain directly to ABM if you believe we have handled your personal data in a way that infringes data protection law.
You can email us to raise a data protection complaint. You do not need to use legal language or quote legislation, simply describe your concern in your own words.
You may raise a complaint about any of the following:
- How we have collected, used, shared, or stored your personal data.
- A refusal or failure to respond to a data subject rights request (such as a request to access, correct, or erase your data).
- How long we have retained your personal data.
- The security measures used to protect your personal data, including if you have been affected by a data breach.
- Any other concern about the way ABM or our companies have handled your personal information.
Complaints can be submitted on behalf of another person (for example, by a family member, solicitor, or advocacy service). If you are submitting on behalf of someone else, we will need to verify that you are authorised to act for them before we can investigate. We may ask for a signed letter of authority or similar evidence. We cannot begin our investigation until we have received appropriate confirmation of your authority.
To submit your complaint, please email your concern to UKPRIVACYQUESTIONS@ABM.COM, giving as much detail as you can about your concern and the outcome you are seeking. Before we can investigate your complaint, we must verify your identity. Please include your phone number and we will arrange a brief call to confirm your identity. If you have any doubts or queries in the meantime, you can also contact us at UKPRIVACYQUESTIONS@ABM.COM.
We will acknowledge receipt of your complaint within 30 days of receiving it. We will then investigate your complaint without undue delay, keep you informed of our progress, and let you know the outcome as clearly as possible, in plain language.
Please note that our investigation begins from the date we receive your complaint, not from the date of acknowledgement. We will contact you if we need any further information to progress your complaint.
If you are unhappy with the outcome of our investigation, or if you do not hear from us within three business days of emailing us, please contact us directly at UKPRIVACYQUESTIONS@ABM.COM.
You also have the right to escalate your complaint to the Information Commissioner's Office (ICO) at any time.