First impressions are important. As the gatekeeper of your brand we ensure that your values are reinforced.

Customers notice when everything is well maintained and running smoothly. We’ll keep your property spotless and operating efficiently to ensure guest satisfaction is kept to an optimum standard.

We aim to be the partner of choice for our clients, delivering excellent service in outstanding buildings.

ABM’s philosophy in providing ‘guest experience’ to locations is to ensure that we share values with our clients and display the same level of customer focus. We believe that it is the people interactions that can really make the experience a memorable one for your guests and clients, building loyalty and brand value.

Innovation In Our Staffing Solutions

We self-deliver on more services than our competition. Our well-trained, conscientious employees provide consistent quality in every area of your property. When it comes to providing people we have a philosophy around placing the right people, in the right place, at the right time. This ethos allows us to review a current deployment plan or skills set within a team to identify how best to optimise the resource.

What Our Clients Say About Us…

“Blackjack is our longstanding supplier for dedicated Sales Ambassadors and promotional staff at Heathrow airport. We do invest a lot of training [in their staff] & they are very loyal to us. In many instances we can say they have MH blood in their veins.”

Donatienne de Fontaines-Guillaume,
Managing Director, Global Travel Retail, Moët-Hennessy

Our Experience With Blackjack

Blackjack, part of the ABM UK family, is a UK leader in ‘retailtainment’ and provide specialist trained resources able to represent your brand for your clients.

We are able to mobilise quickly to provide support and concierge teams for centre openings, training our adaptable resource on client guidelines, customer care and health and safety.

Our Guest Care specialists within shopping centres provide first class service and liaison between retailers, customers and client Management.

Technology to Support Our Maintenance Delivery

We believe in proactive ownership of our contracts and log ‘Eyes and Ears’ reportage, ensuring we record and rectify all health and safety near misses as well as any faults that could affect your brand reputation.

Find Out How We Can Best Serve You & Your Guests.

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