Quality-and-Tech

Would it make your day if you could trust your facility services provider?

How can you be sure of high quality results and efficiency? Some companies give clients only what’s contractually required. Not us.

Going “above and beyond” might sound like a cliché, but you’ll find we put our hearts into it. Simply put, you can expect excellence from us.

Here’s how.

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Quality-and-Tech
Quality-and-Tech
Quality-and-Tech

Our employees take responsibility for lasting, trusting relationships. They understand your culture and become part of your team. You’ll find we give them what they need to succeed in serving you. Training, tools and technology ensure efficiency that results in consistent quality.

Communication Ensures a Win-Win

When an issue arises, our always-on communication systems enable us to take corrective actions immediately. Your ABM account manager then takes steps to prevent a reoccurrence.

Our proactive stance avoids service delays and disruption in your day-to-day operations.

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Quality-and-Tech

Your customized communication plan keeps us all on the same page and includes:

  • Client Meetings
  • Client Satisfaction Measurements
  • Client Service Training & Reward/Acknowledgement Programs
  • 24/7 Customer Care Center
  • ABM’s MPower™ Always-on Web Access to Information

Technology Ensures Best Practices

Our “operations-on-the-go” technology, MPower™, allows our employees to more efficiently manage your facility services and analyze trends, leading to process and quality improvements.

Our team effortlessly connects with each other and with you. So when you’re meeting with your ABM account manager and need a copy of an invoice, they can email it to you on the spot.

Quality-and-Tech

MPower™ Gives Our Employees Instant Access To Our Systems

Work Order Management
Timesheets & Workforce Management
Emergency Alerts
Billing
Inspections & Quality Control

All of our systems can be access via cell phone, tablet, or any other type of computer.

Quality-and-Tech

Client Portal Provides
Power & Efficiency

Our client version of MPower™ gives you 24/7 self-service communication and account management. You can view contract terms and billing history, manage your ABM services, send feedback to us, and create or view live or static custom reports.

You have transparency into your building operations, even if you have properties across multiple locations.

How Does MPower™ Empower You?

You get answers. What’s the status of my work order? The last inspection? How much am I spending on what? Which best practices can be shared across my locations? And the list goes on…

Now you can benchmark KPIs and measure, quantify, and analyze service delivery. So you can rest assured we’re doing everything, and doing it right.

Building Value Through Technology

We build value through technology and a caring, knowledgeable team. We’ll make your day by taking your frustrations away.

Watch this video to learn more about how we leverage technology to improve our service delivery.

How Can We Help You?

If you would like to speak with a facility solutions expert or have other inquiries, please click below:

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